Known issues and fixes

No app is perfect, and we think you should be able to look up what is known instead of having to puzzle it out yourself. This page tracks the known issues in IPTV Player One, grouped per platform, each with its fix or current status. Once an issue is resolved, you will see it on the What’s new page.

Casting

The app on your Mac cannot find a Chromecast

macOS asks every app for permission to use the local network, and without it the app cannot see your Chromecast. The permission is set per app, so check it for the version you actually use: the Mac App Store app or the download from this site. After an update macOS can also lose that permission, so casting suddenly stops even though it worked before.

How to fix it:

1. Open System Settings, Privacy and Security, Local Network.
2. Turn the switch for IPTV Player One on. If it is already on, toggle it off and on again.
3. Quit the app completely and start it again.

Do not see a Local Network switch on your macOS version? Then check that your Mac and your Chromecast are on the same Wi-Fi network without client isolation, and restart both. If it still does not work, restart the Chromecast as well; it sometimes drops off the network until it has rebooted.

Casting across VLANs: no automatic support

Many home networks with a separate TV or IoT VLAN block the traffic casting needs. The app has no automatic workaround for this; it has to be configured in your router or firewall:

• Discovering the Chromecast: the app finds cast devices via mDNS, which normally stays within one network. Enable an mDNS repeater or reflector in your router (port 5353) between the network of the device you cast from and the TV’s network.
• Playing the stream: the Chromecast fetches the stream from the device you cast from. Windows (and the older Mac download from this site) uses a fixed TCP port 47810; the Mac App Store app and the iPhone and iPad app use TCP port 8899; the Android app picks a free port each time it casts, so allow the TV network to reach the phone on any TCP port. Open the right port in your firewall, from the TV VLAN to the IP address of that device. On Windows, Mac, iPhone and iPad the port is fixed precisely so you can create a firewall rule for it.

If everything is on the same network, there is nothing to configure.

Mac

Not sure which Mac version you have? The Mac App Store version appears in the App Store app under your account and shows a 2.x version number; the download from this site is a dmg you fetched here and shows a 1.2.x version.

The Mac download will not open the first time

This only concerns the dmg download from this site. It is signed but not notarized by Apple, so macOS refuses a normal double click. Right-click (or Control-click) the app, choose Open and confirm. If macOS still refuses, open System Settings, Privacy and Security, find the message about IPTV Player One and choose Open Anyway, then start the app again.

Prefer to skip this entirely? Install the app from the Mac App Store: that version is signed and reviewed by Apple, opens with a normal double click, and needs macOS 13.3 or newer.

The Mac download is no longer updated

The dmg version of the Mac app is no longer offered or updated. New features and fixes for the Mac ship in the Mac App Store version, which updates itself through the App Store. If you use the dmg and want the current app, install the Mac App Store version and add your playlist there.

Image subtitles (PGS, DVD) do not play in the Mac download

Text subtitles work in the dmg version, both locally and while casting. Image-based subtitles (PGS and DVD) do not play locally there. If a movie only carries image subtitles, pick a text track when your playlist offers one.

Windows

SmartScreen warns about the installer

The Windows installer is digitally signed, but SmartScreen also weighs how often a file has been downloaded before, and a newer signature has not built up that history yet. If the blue window appears, click More info, then Run anyway. Prefer to avoid it entirely? Install the app from the Microsoft Store instead.

Apple TV

There is no cast button, and that is by design

On Apple TV the app plays directly on the television, so there is nothing to cast to and no AirPlay option in the app. Casting to a TV is done from the app on another screen: Windows, the Mac app, Android or the iPhone and iPad app.

Typing your playlist with the Siri Remote

You do not have to. The television shows a short code with a QR code: open iptvplayerone.com/playlist on your phone, enter the code and fill in your M3U link or Xtream Codes login there. If the code is no longer accepted, it has expired; open the playlist screen on the TV again for a fresh one. The app needs tvOS 16.4 or newer on an Apple TV HD or Apple TV 4K. The Apple TV guide walks through the whole setup.

Android TV and Google TV

Same app, no cast button

The Google Play app also runs on Android TV and Google TV, with a layout made for the remote. There is no separate TV app: if Google Play on your television offers IPTV Player One from First Concepts, that is the right one. On the TV itself there is no cast button, because the app already plays there; casting to that TV is done from the app on your phone, tablet or computer. The app needs Android 7.0 or newer.

You installed the APK from this site before the app was in Google Play

Google Play may not be able to update that installation, because it was signed with a different key. Uninstall the old app first, then install IPTV Player One from Google Play. Bought from us on that Android device? Write down your recovery code under Your account before you uninstall, so you get back into your account; the supportdesk helps if needed.

Fire TV

The app will not install

Downloader must be switched on under Settings, My Fire TV, Developer Options, Install unknown apps. No Developer Options at all? Then the device most likely runs Vega OS, such as the Fire TV Stick 4K Select or the Fire TV Stick HD, and IPTV Player One cannot be installed there. The Fire TV guide walks through every step.

An update asks for permission

The first update asks whether IPTV Player One may install apps. Allow it once and later updates go through with one press.

iPhone and iPad

I cannot find the right app in the App Store

The iPhone and iPad version is in the App Store, and the download page links straight to it. Be careful: the App Store lists an app with the same name from another developer. That app is not ours, and our subscription does not work in it. Our own listing carries the iPhone and iPad app, the Mac app and the Apple TV app together.

Subscription and activation

Another device asks me to pay again

Your plan belongs to your account, not to a store or a device: Starter covers 2 devices at the same time, Pro 8, in any mix of platforms.

• Bought from us (Windows, Fire TV, or the older Mac download from this site): you link the purchase at iptvplayerone.com/koppelen with the code the app shows, and it lands on your account.
• Bought in the App Store: the subscription gives your account Starter or Pro. If an Apple device does not show your plan, open the app and choose Restore purchases.
• Bought in Google Play: the subscription gives your account Starter or Pro, in the same way.

Still asked to pay? The device may not be in your account yet: scan the QR code it shows with your phone. Or all your devices are taken: remove one in the app under Your account, Devices, or at account.iptvplayerone.com, or upgrade to Pro.

Playback

4K stutters or keeps buffering

A 4K stream needs a high, stable delivery speed. If the picture stutters or keeps buffering, check in this order:

1. Test your own internet speed and use a wired connection instead of Wi-Fi where possible.
2. Try the same movie or series in a lower quality (many playlists offer the same title in HD).
3. If only that one source keeps stuttering, your playlist provider is delivering the stream slower than the video needs. No player can compensate for that; take it up with your provider.

A channel does not play when I switch quickly

This is almost always the connection limit of your provider. Your login allows a fixed number of streams at the same time, often just one, and after a switch the provider keeps the old place taken for a moment before it lets go. The app closes the old stream right away and retries by itself for a few seconds, so a short wait usually solves it.

If it happens on every switch:

1. Ask your provider how many connections your login allows.
2. Check that no other device is watching on the same login at that moment.

Issue not listed?

Open a ticket in the supportdesk with what you see and on which device. The more precise the description, the faster we can reproduce and fix it.