Support and contact
Have a question or need help? Ask it with the form below. We usually reply within a day.
Get help faster
Add your device code (the MAC address you’ll find in the app under Settings) when you open a ticket above. Customers who add their device code are helped noticeably faster.
Tips for a quick answer
A few details help us solve your question in one go:
- For activation questions, include the device code from the app settings.
- Mention which Windows or macOS version you are using.
- Tell us what you already tried, so we can skip the steps that did not work.
Quick answers
Many common questions are already answered on the FAQ page. Setting up the app for the first time? There is an installation guide per platform: Windows, macOS and iPhone and iPad. Want to watch on your TV? The Chromecast guide shows how to cast from the app. All guides are collected on one page.
Refunds
Not happy after a purchase? The refund policy explains your options.
Business details
IPTV Player One, Spoorstraat 6, 2411 EE Bodegraven, The Netherlands. Chamber of Commerce (KvK): 90732510. VAT: NL004842184B92.
IPTV Player One is a player only and provides no channels, playlists or content.
Related pages
FAQ: Trial, Pricing, Casting, Playlists
Answers to common questions about IPTV Player One: the 14-day free trial, pricing per device, Chromecast casting, playlist formats, activation and refunds.
How to Install IPTV Player One on Windows
Install IPTV Player One on Windows in minutes: download, add your M3U or Xtream Codes playlist, start the free 14-day trial, and cast to Chromecast.
Refund policy: 14 days money back
Try IPTV Player One free for 14 days, and get a full refund within 14 days of purchase. Open a ticket in our supportdesk with your device code to request one.